Comments and reviews
Answer customer reviewsNew
See reviews you haven't answered, lowest ratings first if you like, and approve a public reply to each.
Say this
Show me reviews I haven't answered.
Show me the low ratings first.
Draft a reply to the 2-star review.
Where it works
- Facebook Page
- See reviews and reply. New
- Google Business Profile
- See reviews. Replying is coming soon. Soon
What happens
- Your AI app drafts a reply from your playbook, or uses your own words. If it doesn't know what to say, it asks you.
- You approve the exact reply.
- It's posted publicly under your business name. It can't be edited or removed from chat.
New reviews can take a few minutes to appear.