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Customer messages

See how your inbox is doingNew

How many customers messaged, how many got answers, how fast, and when you're busiest.

Say this

How is my inbox doing this week?
How fast do we reply on WhatsApp?
What are our busiest hours and days?

What it covers

  • DMs on Instagram, Facebook, TikTok and WhatsApp. Not comments or reviews.
  • Only messages since each account joined AI Smith.
  • Answered and unanswered messages, whether the assistant or a person replied, first-reply times, and busiest hours and weekdays.

It only reads. Nothing is sent and nothing needs your approval.